Privacy Policy

Last updated: June 29, 2026

This Privacy Policy describes how PREAUREUM ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use, make a purchase from, or otherwise interact with our website and services (the "Services").

PREAUREUM is powered by Shopify, which helps us operate our online store and provide our Services to you.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

We may collect the following categories of personal information depending on how you interact with our Services:

• Contact information: such as your name, email address, phone number, billing address, and shipping address.
• Order and transaction information: such as products viewed, products added to cart, products purchased, order number, payment status, shipping status, returns, exchanges, and customer support history.
• Account information: such as your login details, account preferences, saved addresses, and order history if you create an account.
• Payment information: such as payment method, payment confirmation, billing details, and transaction details. We do not store your full credit card number. Payment information is processed by Shopify and/or third-party payment providers.
• Device and usage information: such as IP address, browser type, device information, pages viewed, referring website, search terms, and how you interact with our website.
• Communication information: such as messages you send to us through email, contact forms, customer support, reviews, or other communication channels.

How We Collect Personal Information

We collect personal information directly from you when you place an order, create an account, contact us, subscribe to marketing, or interact with our store.

We also collect certain information automatically through cookies, pixels, analytics tools, and similar technologies when you browse our website.

We may also receive information from service providers and partners that help us operate our store, process payments, fulfill orders, provide shipping updates, prevent fraud, analyze website performance, or deliver marketing.

How We Use Your Personal Information

We use your personal information to:

• Process and fulfill your orders.
• Arrange shipping, delivery, returns, exchanges, and order tracking.
• Send order confirmations, shipping updates, tracking updates, and customer service messages.
• Provide customer support and respond to your inquiries.
• Create and manage customer accounts.
• Process payments and prevent fraudulent transactions.
• Improve our website, products, services, and customer experience.
• Personalize your shopping experience.
• Send marketing emails or promotional messages if you have opted in or where permitted by law.
• Show relevant advertisements and measure the effectiveness of our marketing.
• Comply with legal obligations, enforce our terms, and protect our rights.

How We Share Personal Information

We may share personal information with service providers and third parties that help us operate our business, including:

• Shopify, which hosts and powers our online store.
• Payment processors and payment service providers.
• Shipping carriers, fulfillment partners, and suppliers.
• Order tracking services, including Track123 or similar tracking tools.
• Customer support tools.
• Analytics providers.
• Email marketing and advertising platforms.
• Fraud prevention and security providers.
• Professional advisors, legal authorities, or regulators when required by law.

We only share personal information as necessary to provide our Services, operate our store, comply with legal obligations, protect our rights, or with your consent.

Relationship With Shopify

Our store is hosted by Shopify. Shopify collects and processes personal information to help us provide our online store, checkout, payments, order management, analytics, security, and related commerce services.

Information you provide through our store may be processed by Shopify and may be transferred to countries outside your country of residence.

To learn more about how Shopify handles personal information, you can visit Shopify's Consumer Privacy Policy:

https://www.shopify.com/legal/privacy

You may also learn more about Shopify privacy rights here:

https://privacy.shopify.com/en

Order Tracking and Fulfillment

We may use third-party order tracking and fulfillment tools to provide shipment updates and tracking information. These tools may process order details, tracking numbers, shipping addresses, carrier information, and delivery status to help you track your order.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember your preferences, analyze traffic, improve our Services, personalize content, and support advertising.

Cookies may collect information such as your IP address, browser type, device information, pages viewed, time spent on the website, items added to cart, and interactions with our store.

You can control or disable cookies through your browser settings. However, disabling cookies may affect certain website features, including checkout and account functionality.

Marketing and Advertising

If you subscribe to our marketing emails, we may use your email address to send promotions, product updates, offers, and other marketing communications.

You can opt out of marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us.

We may also use advertising tools, pixels, and analytics services to show relevant ads and measure campaign performance.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate personal information.
• Request deletion of your personal information.
• Request a copy of your personal information.
• Opt out of certain targeted advertising or data sharing.
• Withdraw consent where processing is based on consent.
• Appeal a decision related to a privacy request, where applicable.

To exercise your rights, please contact us using the contact details below.

We may need to verify your identity before processing your request. We will not discriminate against you for exercising your privacy rights.

Global Privacy Control and Do Not Track

Depending on your location, if you visit our website with a Global Privacy Control signal enabled, we will treat it as a request to opt out of certain data sharing or targeted advertising where required by applicable law.

Other "Do Not Track" browser signals may not be recognized because there is no consistent industry standard for responding to them.

Children's Privacy

Our Services are not intended for children. We do not knowingly collect personal information from children under the age of majority in your jurisdiction.

If you believe a child has provided us with personal information, please contact us so we can delete the information where required by law.

Data Retention

We retain personal information for as long as necessary to provide our Services, fulfill orders, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, and maintain business records.

Order information may be retained for accounting, tax, legal, and business purposes unless deletion is required by applicable law.

Security

We take reasonable measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure.

Please do not send sensitive payment information or confidential information through unsecured channels such as email.

International Transfers

Your personal information may be transferred, stored, or processed outside your country of residence, including in countries where our service providers, Shopify, payment processors, shipping partners, or other vendors operate.

Where required by law, we rely on appropriate safeguards for international data transfers.

Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, legal requirements, or business operations.

When we update this Privacy Policy, we will revise the "Last updated" date above.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or if you would like to exercise your privacy rights, please contact us at:

PREAUREUM
Email: support@preaureum.com
Address: