Return & Refund Policy

Return Window

You may request a return or exchange within 30 days of delivery for eligible items.

To be eligible, the item must be unused, unworn, undamaged, and returned in its original condition with all original packaging, tags, accessories, and included materials.

Items That Cannot Be Returned

Because some PREAUREUM products may be made-to-order, personalized, or produced specifically for your order, the following items are not eligible for return unless they arrive defective, damaged, or incorrect:

• Personalized or custom-made items
• Final sale or clearance items
• Gift cards
• Items that have been used, worn, washed, altered, or damaged after delivery
• Items returned without prior approval

How to Request a Return

To start a return request, please contact us before sending anything back.

Email us at support@preaureum.com with the subject line: Return Request - PREAUREUM Order.

Please include:

• Your order number
• The email address used at checkout
• The reason for your return request
• Clear photos or videos of the item and packaging, especially if the item is damaged, defective, or incorrect

Our support team will review your request and provide return instructions if your item is eligible.

Return Shipping Address

Please do not send your item back to the sender address, manufacturer address, or any address shown on the package unless we specifically instruct you to do so.

The correct return address will be provided after your return request is approved.

Returns sent without approval or to the wrong address may not be processed or refunded.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error, such as a wrong item, defective item, or item damaged upon arrival.

We recommend using a trackable shipping method. PREAUREUM is not responsible for return packages that are lost, delayed, or damaged in transit.

Original shipping fees, handling fees, and shipping protection fees are non-refundable unless required by law or unless the return is caused by our error.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include your order number and clear photos or videos showing the issue. After review, we may offer a replacement, exchange, refund, or another solution depending on the situation.

Inspection and Refund Approval

All returned items are inspected after arrival. Refund eligibility is based on the condition of the item and whether the return meets our policy requirements.

If an item is returned used, worn, damaged, altered, incomplete, or not in resaleable condition, we may deny the refund, issue a partial refund, or provide store credit instead.

Refund Processing Time

Once your return is received and inspected, we will notify you by email whether your refund has been approved.

If approved, your refund will be issued to the original payment method. Please allow 5-10 business days for your bank or payment provider to post the refund to your account.

Exchanges

If you need a different item, color, or style, please contact us first. Exchanges depend on item eligibility, stock availability, and product type.

For personalized or made-to-order products, exchanges may not be available unless the item is defective, damaged, or incorrect.

Order Cancellations

If you need to cancel or change your order, please contact us as soon as possible.

We cannot guarantee cancellations or changes once an order has entered processing, production, or fulfillment.

Late or Missing Refunds

If your refund has been approved but you have not received it yet, please first check your bank account and contact your payment provider. Processing times can vary.

If you still need help, contact us with your order number and refund confirmation.

Contact Us

If you have any questions about returns, exchanges, or refunds, please contact us before sending any item back.

Email: support@preaureum.com