Customer Care

Shipping & Delivery

We want your PREAUREUM order to arrive safely, beautifully packaged, and with clear tracking from the moment it leaves fulfillment.

Secure Checkout

PREAUREUM uses Shopify to provide a secure checkout experience. Payment information is processed through trusted payment providers and protected using standard security technologies.

Available payment methods may include credit cards, debit cards, PayPal, Shop Pay, or other payment options shown at checkout, depending on your location and eligibility.

Order Processing Time

Most orders are processed within 2-5 business days, excluding weekends and public holidays.

Some products may require additional production or preparation time, especially personalized, made-to-order, or print-on-demand style items. During peak seasons, product launches, or promotional periods, processing may take slightly longer.

Estimated Delivery Time

Delivery time depends on your shipping destination, selected shipping method, carrier performance, and product availability.

These are estimated delivery windows and are not guaranteed. Delays may occur due to customs, weather, carrier issues, holidays, incorrect addresses, or other events outside our control.

Shipping Rates

Shipping rates are calculated and displayed at checkout before payment is completed. The final shipping cost may depend on your location, order value, product weight, and available shipping method.

If a free shipping offer is available, the required order value and conditions will be shown on our website or at checkout.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Tracking updates may take 1-3 business days to appear after the carrier receives your package. If your tracking page shows no movement right away, it usually means the carrier has not completed the first scan yet.

You can track your order through our tracking page: Track Your Order

Multiple Shipments

If your order includes multiple items, they may be shipped separately depending on product availability, fulfillment location, or production time.

In this case, you may receive more than one tracking number for the same order.

Incorrect or Incomplete Addresses

Please make sure your shipping address is complete and accurate before placing your order. PREAUREUM is not responsible for orders delivered to an incorrect address provided by the customer.

If you notice an address error after placing your order, please contact us as soon as possible. We will do our best to help, but we cannot guarantee changes once the order has entered processing or has shipped.

If a package is returned due to an incorrect, incomplete, undeliverable, or refused address, we may offer a reshipment or refund depending on the situation. Shipping fees may be non-refundable.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges required by your country.

These charges are the responsibility of the customer unless otherwise stated at checkout. PREAUREUM is not responsible for delays caused by customs processing.

Lost, Stolen, or Missing Packages

If your tracking information shows that your package was delivered but you have not received it, please first check with household members, neighbors, your building manager, mailroom, or local carrier.

If the carrier confirms that the package is lost, please contact us with your order number and tracking number. We will review the case and help determine the next step.

PREAUREUM is not responsible for packages lost or stolen after confirmed delivery, but we will do our best to assist you with the carrier investigation process.

Delayed Packages

Shipping delays can happen due to holidays, customs, severe weather, carrier disruptions, high order volume, or other events beyond our control.

If your package has not updated for several business days, please contact us and we will help review the tracking status.

Contact Us

If you have any questions about shipping or delivery, please contact us with your order number and the email used at checkout.

Email: support@preaureum.com