Ocean Mermaid Heart Handbag and Matching Wallet Set
Dates are estimates. Public holidays and carrier delays may extend delivery. Shipping & Delivery
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Description
An enchanting ocean fantasy scene displays an illustrated mermaid silhouette swimming inside a heart-shaped border adorned with luminous iridescent orbs and glistening crystal highlights. A shimmering background blending pastel pink, lavender, and aquamarine sparkles evokes magical undersea wonders.
- Design: Features an illustrated purple mermaid silhouette framed within an ornate crystalline heart border.
- Sparkling Coastal Palette: Combines radiant pastel pink, lilac, and ocean-blue gradients dusted with glittering accents.
- Seaside Embellishments: Showcases delicate illustrated seashells and radiant jewel-like elements layered across the scene.
- Graceful Script Detail: Presents elegant flowing pink cursive lettering poised gracefully along the lower edge.
A delightful fantasy composition celebrating coastal enchantment and magical sea dreams.
Product Details
| Product type | Handbag |
|---|---|
| Outer material | PU leather (faux leather) |
| Closure | Zipper |
| Personalization | Options vary by design. Use the fields shown on this page. |
| Matching wallet | Optional and included only when selected. |
| Package contents | One handbag in your selected size, plus any optional accessories you select. |
Handbag Size Guide
Measurements are listed as width × height × depth (W × H × D).
| Size | Inches (W × H × D) | Centimeters (W × H × D) |
|---|---|---|
| Medium | 11.4″ × 7.9″ × 4.7″ | 29 × 20 × 12 cm |
| Large | 13.8″ × 10.6″ × 5.5″ | 35 × 27 × 14 cm |
| X-Large | 16.1″ × 13.4″ × 7.5″ | 40.8 × 34 × 19 cm |
The price shown is for your selected size and set of options.
Care Instructions
- Wipe clean with a soft, damp cloth.
- Do not machine wash.
Shipping & Returns
Estimated dates for U.S. orders. Public holidays and carrier delays may extend delivery.
Shipping
Customer Care
Shipping & Delivery
We want your PREAUREUM order to arrive safely, beautifully packaged, and with clear tracking from the moment it leaves fulfillment.
Secure Checkout
PREAUREUM uses Shopify to provide a secure checkout experience. Payment information is processed through trusted payment providers and protected using standard security technologies.
Available payment methods may include credit cards, debit cards, PayPal, Shop Pay, or other payment options shown at checkout, depending on your location and eligibility.
Order Processing Time
Most orders are processed within 2-5 business days, excluding weekends and public holidays.
Some products may require additional production or preparation time, especially personalized, made-to-order, or print-on-demand style items. During peak seasons, product launches, or promotional periods, processing may take slightly longer.
Estimated Delivery Time
The shipping times below begin after order processing and are estimates, not guarantees. Actual delivery depends on the destination, carrier, and product availability.
| Country | Carrier | Shipping Time (business days) |
|---|---|---|
| US | USPS / UPS / DHL eCommerce | 7-12 |
| EU | DHL / PostNL / Bpost / La Poste / Colis Privé / Correos / SDA | 7-15 |
| CA | Canada Post | 7-15 |
| AU | Australia Post | 7-15 |
| Others | UPS / DHL International | 10-20 |
Delivery may take longer because of customs, weather, carrier issues, holidays, incorrect addresses, or other events outside our control.
Shipping Rates
Shipping rates are calculated and displayed at checkout before payment is completed. The final shipping cost may depend on your location, order value, product weight, and available shipping method.
If a free shipping offer is available, the required order value and conditions will be shown on our website or at checkout.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
Tracking updates may take 1-3 business days to appear after the carrier receives your package. If your tracking page shows no movement right away, it usually means the carrier has not completed the first scan yet.
You can track your order through our tracking page: Track Your Order
Multiple Shipments
If your order includes multiple items, they may be shipped separately depending on product availability, fulfillment location, or production time.
In this case, you may receive more than one tracking number for the same order.
Incorrect or Incomplete Addresses
Please make sure your shipping address is complete and accurate before placing your order. PREAUREUM is not responsible for orders delivered to an incorrect address provided by the customer.
If you notice an address error after placing your order, please contact us as soon as possible. We will do our best to help, but we cannot guarantee changes once the order has entered processing or has shipped.
If a package is returned due to an incorrect, incomplete, undeliverable, or refused address, we may offer a reshipment or refund depending on the situation. Shipping fees may be non-refundable.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges required by your country.
These charges are the responsibility of the customer unless otherwise stated at checkout. PREAUREUM is not responsible for delays caused by customs processing.
Lost, Stolen, or Missing Packages
If your tracking information shows that your package was delivered but you have not received it, please first check with household members, neighbors, your building manager, mailroom, or local carrier.
If the carrier confirms that the package is lost, please contact us with your order number and tracking number. We will review the case and help determine the next step.
PREAUREUM is not responsible for packages lost or stolen after confirmed delivery, but we will do our best to assist you with the carrier investigation process.
Delayed Packages
Shipping delays can happen due to holidays, customs, severe weather, carrier disruptions, high order volume, or other events beyond our control.
If your package has not updated for several business days, please contact us and we will help review the tracking status.
Contact Us
If you have any questions about shipping or delivery, please contact us with your order number and the email used at checkout.
Email: nguyenbasang180503@gmail.com
Returns & Refunds
Customer Care
Return & Refund Policy
We want you to love your PREAUREUM order. If something is not right, please review the policy below and contact us so we can help.
Return Window
You may request a return or exchange within 30 days of delivery for eligible items.
To be eligible, the item must be unused, unworn, undamaged, and returned in its original condition with all original packaging, tags, accessories, and included materials.
Items That Cannot Be Returned
Because some PREAUREUM products may be made-to-order, personalized, or produced specifically for your order, the following items are not eligible for return unless they arrive defective, damaged, or incorrect:
- Personalized or custom-made items
- Final sale or clearance items
- Gift cards
- Items that have been used, worn, washed, altered, or damaged after delivery
- Items returned without prior approval
How to Request a Return
To start a return request, please contact us before sending anything back.
Email us at support@preaureum.com with the subject line: Return Request - PREAUREUM Order.
Please include:
- Your order number
- The email address used at checkout
- The reason for your return request
- Clear photos or videos of the item and packaging, especially if the item is damaged, defective, or incorrect
Our support team will review your request and provide return instructions if your item is eligible.
Return Shipping Address
Please do not send your item back to the sender address, manufacturer address, or any address shown on the package unless we specifically instruct you to do so.
The correct return address will be provided after your return request is approved.
Returns sent without approval or to the wrong address may not be processed or refunded.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error, such as a wrong item, defective item, or item damaged upon arrival.
We recommend using a trackable shipping method. PREAUREUM is not responsible for return packages that are lost, delayed, or damaged in transit.
Original shipping fees, handling fees, and shipping protection fees are non-refundable unless required by law or unless the return is caused by our error.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include your order number and clear photos or videos showing the issue. After review, we may offer a replacement, exchange, refund, or another solution depending on the situation.
Inspection and Refund Approval
All returned items are inspected after arrival. Refund eligibility is based on the condition of the item and whether the return meets our policy requirements.
If an item is returned used, worn, damaged, altered, incomplete, or not in resaleable condition, we may deny the refund, issue a partial refund, or provide store credit instead.
Refund Processing Time
Once your return is received and inspected, we will notify you by email whether your refund has been approved.
If approved, your refund will be issued to the original payment method. Please allow 5-10 business days for your bank or payment provider to post the refund to your account.
Exchanges
If you need a different item, color, or style, please contact us first. Exchanges depend on item eligibility, stock availability, and product type.
For personalized or made-to-order products, exchanges may not be available unless the item is defective, damaged, or incorrect.
Order Cancellations
If you need to cancel or change your order, please contact us as soon as possible.
We cannot guarantee cancellations or changes once an order has entered processing, production, or fulfillment.
Late or Missing Refunds
If your refund has been approved but you have not received it yet, please first check your bank account and contact your payment provider. Processing times can vary.
If you still need help, contact us with your order number and refund confirmation.
Contact Us
If you have any questions about returns, exchanges, or refunds, please contact us before sending any item back.
Email: support@preaureum.com
About This Design & FAQs
A Meaningful Design
This coordinated handbag and wallet set highlights an illustrated mermaid silhouette resting within an ornate crystalline heart frame against a pastel glitter background. Decorated with delicate seashell accents and oceanic pink and blue tones, the set brings enchanting aquatic whimsy to casual styling and special summer occasions.