Dates are estimates. Public holidays and carrier delays may extend delivery. Shipping & Delivery
A winged fairy and coiled dragon meet beneath a luminous moon, surrounded by butterflies, stars and a richly colored border of roses.
Choose this design for its dramatic storytelling, gothic moonlight and vivid bursts of enchanted color.
Package contents: Includes one handbag. A matching wallet is an optional paid add-on and is included only when selected.
| Product type | Handbag |
|---|---|
| Outer material | PU leather (faux leather) |
| Closure | Zipper |
| Personalization | Options vary by design. Use the fields shown on this page. |
| Matching wallet | Optional and included only when selected. |
| Package contents | One handbag in your selected size, plus any optional accessories you select. |
Measurements are listed as width × height × depth (W × H × D).
| Size | Inches (W × H × D) | Centimeters (W × H × D) |
|---|---|---|
| Medium | 11.4″ × 7.9″ × 4.7″ | 29 × 20 × 12 cm |
| Large | 13.8″ × 10.6″ × 5.5″ | 35 × 27 × 14 cm |
| X-Large | 16.1″ × 13.4″ × 7.5″ | 40.8 × 34 × 19 cm |
The price shown is for your selected size and set of options.
Estimated dates for U.S. orders. Public holidays and carrier delays may extend delivery.
Customer Care
We want your PREAUREUM order to arrive safely, beautifully packaged, and with clear tracking from the moment it leaves fulfillment.
We offer free standard shipping on orders delivered within the United States.
PREAUREUM uses Shopify to provide a secure checkout experience. Payment information is processed through trusted payment providers and protected using standard security technologies.
Available payment methods may include credit cards, debit cards, PayPal, Shop Pay, or other payment options shown at checkout, depending on your location and eligibility.
Most orders are processed within 2-5 business days, excluding weekends and public holidays.
Some products may require additional production or preparation time, especially personalized, made-to-order, or print-on-demand style items. During peak seasons, product launches, or promotional periods, processing may take slightly longer.
The shipping times below begin after order processing and are estimates, not guarantees. Actual delivery depends on the destination, carrier, and product availability.
| Country | Carrier | Shipping Time (business days) | Shipping Cost |
|---|---|---|---|
| US | USPS / UPS / DHL eCommerce | 7-12 | FREE |
| EU | DHL / PostNL / Bpost / La Poste / Colis Privé / Correos / SDA | 7-15 | Calculated at checkout |
| CA | Canada Post | 7-15 | Calculated at checkout |
| AU | Australia Post | 7-15 | Calculated at checkout |
| Others | UPS / DHL International | 10-20 | Calculated at checkout |
Free Standard Shipping (US): PREAUREUM offers free standard shipping for orders delivered to addresses within the United States. Estimated delivery time is 7-12 business days after order processing.
Delivery may take longer because of customs, weather, carrier issues, holidays, incorrect addresses, or other events outside our control.
United States: Free standard shipping is available for orders shipped to addresses within the United States. Eligible U.S. orders will have a standard shipping charge of $0.00 at checkout.
International Orders: For destinations outside the United States, shipping rates are calculated and displayed at checkout before payment is completed. Shipping costs may vary depending on the destination, order value, product weight, and available shipping method.
Any applicable shipping charges will be clearly displayed during checkout before you confirm your order.
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
Tracking updates may take 1-3 business days to appear after the carrier receives your package. If your tracking page shows no movement right away, it usually means the carrier has not completed the first scan yet.
You can track your order through our tracking page: Track Your Order
If your order includes multiple items, they may be shipped separately depending on product availability, fulfillment location, or production time.
In this case, you may receive more than one tracking number for the same order.
Please make sure your shipping address is complete and accurate before placing your order. PREAUREUM is not responsible for orders delivered to an incorrect address provided by the customer.
If you notice an address error after placing your order, please contact us as soon as possible. We will do our best to help, but we cannot guarantee changes once the order has entered processing or has shipped.
If a package is returned due to an incorrect, incomplete, undeliverable, or refused address, we may offer a reshipment or refund depending on the situation. Additional reshipping fees may apply, and original shipping fees, if any, may be non-refundable.
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges required by your country.
These charges are the responsibility of the customer unless otherwise stated at checkout. PREAUREUM is not responsible for delays caused by customs processing.
If your tracking information shows that your package was delivered but you have not received it, please first check with household members, neighbors, your building manager, mailroom, or local carrier.
If the carrier confirms that the package is lost, please contact us with your order number and tracking number. We will review the case and help determine the next step.
PREAUREUM is not responsible for packages lost or stolen after confirmed delivery, to the extent permitted by applicable law, but we will do our best to assist you with the carrier investigation process.
Shipping delays can happen due to holidays, customs, severe weather, carrier disruptions, high order volume, or other events beyond our control.
If your package has not updated for several business days, please contact us and we will help review the tracking status.
If you have any questions about shipping or delivery, please contact us with your order number and the email used at checkout.
Email: support@preaureum.com
Customer Care
We want you to love your PREAUREUM order. If something is not right, please review the policy below and contact us so we can help.
You may request a return or exchange within 30 days of delivery for eligible items.
To be eligible, the item must be unused, unworn, undamaged, and returned in its original condition with all original packaging, tags, accessories, and included materials.
Because some PREAUREUM products may be made-to-order, personalized, or produced specifically for your order, the following items are not eligible for return unless they arrive defective, damaged, or incorrect:
To start a return request, please contact us before sending anything back.
Email us at support@preaureum.com with the subject line: Return Request - PREAUREUM Order.
Please include:
Our support team will review your request and provide return instructions if your item is eligible.
Please do not send your item back to the sender address, manufacturer address, or any address shown on the package unless we specifically instruct you to do so.
The correct return address will be provided after your return request is approved.
Returns sent without approval or to the wrong address may not be processed or refunded.
Customers are responsible for return shipping costs unless the return is due to our error, such as a wrong item, defective item, or item damaged upon arrival.
We recommend using a trackable shipping method. PREAUREUM is not responsible for return packages that are lost, delayed, or damaged in transit.
Original shipping fees, handling fees, and shipping protection fees are non-refundable unless required by law or unless the return is caused by our error.
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include your order number and clear photos or videos showing the issue. After review, we may offer a replacement, exchange, refund, or another solution depending on the situation.
All returned items are inspected after arrival. Refund eligibility is based on the condition of the item and whether the return meets our policy requirements.
If an item is returned used, worn, damaged, altered, incomplete, or not in resaleable condition, we may deny the refund, issue a partial refund, or provide store credit instead.
Once your return is received and inspected, we will notify you by email whether your refund has been approved.
If approved, your refund will be issued to the original payment method. Please allow 5-10 business days for your bank or payment provider to post the refund to your account.
If you need a different item, color, or style, please contact us first. Exchanges depend on item eligibility, stock availability, and product type.
For personalized or made-to-order products, exchanges may not be available unless the item is defective, damaged, or incorrect.
If you need to cancel or change your order, please contact us as soon as possible.
We cannot guarantee cancellations or changes once an order has entered processing, production, or fulfillment.
If your refund has been approved but you have not received it yet, please first check your bank account and contact your payment provider. Processing times can vary.
If you still need help, contact us with your order number and refund confirmation.
If you have any questions about returns, exchanges, or refunds, please contact us before sending any item back.
Email: support@preaureum.com
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